Terms

General Terms and Conditions

Welcome to the Dandy Fox Cleaning Services website. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between Dandy Fox Cleaning Services and its customers in the United Kingdom. If you disagree with any part of these terms, please refrain from using our website or services. Our commitment to providing exceptional cleaning services is upheld by adhering to these terms, which ensure mutual understanding and satisfaction for both parties involved. All cleaning appointments are subject to the availability of our professional team and must be scheduled in advance to ensure optimum service delivery. Customers are responsible for ensuring that the premises are accessible and ready for cleaning at the scheduled time. Any changes or cancellations to booked services must be communicated to us in a timely manner to avoid potential charges.

Privacy Policy and Data Protection

Your privacy is of utmost importance to us at Dandy Fox Cleaning Services. We adhere to the UK's Data Protection Act and GDPR regulations to ensure your personal information is collected, used, and stored responsibly. Our privacy policy outlines how we handle your data when you visit our website or make use of our services. We only collect personal information that is necessary to provide our services effectively. This includes, but is not limited to, your name, contact details, and address. We ensure that all necessary precautions are in place to protect your data from unauthorized access or loss. Your information is used strictly for service delivery, billing, and communication purposes. If you have any concerns or require further information about our data protection practices, please contact us at [email protected].

Liability and Disclaimers

While we strive to deliver the highest standard of cleaning services, Dandy Fox Cleaning Services shall not be held liable for any damage or loss arising from the use of our services or website. We guarantee the quality of our work and will make reasonable efforts to rectify any issues that arise during the provision of services. However, damages resulting from circumstances beyond our control, such as natural disasters or unforeseen accidents, fall outside of our liability scope. Customers are encouraged to report any concerns immediately to allow prompt resolution. Our team of professional cleaners is trained to handle cleaning tasks efficiently while respecting your property and possessions. By accepting our services, you acknowledge that any claims for damages or losses must be made in writing within 48 hours of the service completion.

Service Booking and Payment Terms

Booking a cleaning service with Dandy Fox Cleaning Services signifies your acceptance of our payment terms. All services must be booked in advance through our website or by contacting us directly. A confirmation will be sent to you via email outlining the service details and agreed schedule. Payment for services is required upon completion unless otherwise agreed in writing. We accept various payment methods to ensure convenience and flexibility for our customers. In cases where additional services are requested, adjustments to the invoice will be made accordingly. Late payments may incur additional fees or result in suspension of services until the account is settled. We believe in transparent pricing and will discuss any cost implications with you before proceeding with additional tasks outside the original service agreement.